Augh, it’s music to our ears! How lovely to be celebrated! First the review and then suggestions for hotels here in Ghana.
A Jewel: like staying at the home of old friends:
As a 63-year-old female traveling alone and visiting Africa for the first time, I was delighted to read about Four Villages Inn when I researched my trip, and it more than lived up to my expectations. My room was very spacious, clean, and comfortable, the bathroom was huge, the food was plentiful and very good, and the host was a wonderful resource for information about Kumasi and Ghana. On the Inn’s recommendation, I spent one day in the Kumasi market with a delightful local woman who steered me through the rabbit-warren of stalls to areas I never would have seen on my own (such as the tailors and cobblers fashioning new clothes and shoes from used ones) and another day touring nearby villages and Lake Bosomtwi (where I sampled palm wine sold at a roadside stand, served in a hollowed-out coconut shell). The inn has a large library of books and DVDs for guests’ use, and there’s no extra charge for the unlimited, fresh drinking water or use of the Internet. Highly recommended!
So if ya know me now, you’ll probably guess that I am going to philosophize on the importance of the relationship between reward and results. After all I am an ex teacher. Well it goes without saying that maintaining standards goes hand-in-hand with praise and acknowledgment.
However, businesses don’t need philosophers/ theorists , they need practical ideas.
SUGGESTIONS FOR HOTELS:
1. FOUR VILLAGES INN offers free internet use. Accompanying the directions for logging on, guests read the following:
“HI, WE SURE WOULD APPRECIATE IT IF YOU REVIEWED FOUR VILLAGES INN ON TRIP ADVISOR. IT’S EASY. JUST LOG ON TO WWW.TRIPADVISOR.COM, CLICK ON ‘WRITE A REVIEW’ AND AWAY YOU GO.
GO TO WWW.PHILIPBRIGGS.WORDPRESS.COM AND WRITE YOUR REVIEW OF FOUR VILLAGES INN OR ANY OTHER ESTABLISHMENT OR EXPERIENCE YOU HAVE HAD IN GHANA. THANK YOU SO VERY MUCH. CHARITY AND CHRIS, HOSTS”
2. At FOUR VILLAGES INN we get praise all the time with or with out Trip Advisor or Bradt update entries ….we have a large guest book which we ask visitors to sign on departure. We share the comments with our staff as an intrinsic incentive to perform. Their smiles tell the story when they get the positive feedback.
Also, that local woman, Comfort, mentioned in the review above, who does market tours exclusively for FOUR VILLAGES INN, has her own review book which guests are referred to if they are thinking of going to the market. It works-almost all of our guests go with Comfort and are thankful for it!
3. Of course, reward has to come in tangible form, that is MONEY, MONEY, MONEY. At FOUR VILLAGES INN we unabashedly request our guests to leave tips. In each room there is a little notice on the mirrors:
“FROM THE STAFF OF F.V.I.:
Should you wish to tip us-any amount would be most appreciated-kindly give the money to either of your hosts, who will share it amongst us.
Thank you for your generosity.”
Rationale for the above: a. In the West, it’s a matter of course to leave a tip when leaving a hotel room. IRONICALLY, NOT HERE IN THE REST….thus the notice in our rooms….
b. We ask to collect the tips because wherever Charity and I go in Ghana there seems to be a rush or mad dash by staff, even gardeners, to get to the room first to get the tips. So, we collect it and divide it so that all workers get their fair share.
4. In each of our rooms and on the veranda , we have a monthly news sheet on which we print the latest reviews. We again unabashedly stress to our guests the importance of word of mouth to the success of our business. After all we are a “TRAVEL AGENT FREE ZONE!“
SEE BLOG POST FOUR VILLAGES INN: A LOCAL TOUR OPERATOR/TRAVEL AGENT FREE ZONE-2009-05-19