LETTER TO GHANA WATER COMPANY RE BULLYING DEBT COLLECTION PROCEDURES

Posted on October 5, 2009

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So, energy plus hope =letter!

Now to deliver it…but Charity says, “you only have four rooms….you don’t know people here…let somebody else do it……..you’ll make enemies…….it won’t make any difference……..what about your family?…….it affects me……people look sideways at me……your son is doing a business here…….what are you doing here-go to the schools in Daban and volunteer…..write children’s books-(I smile) not protest books……(I tell her all about the student protests in South Africa because of poor conditions, that is no libraries) ……and so on and so on

Anyways here’s my response to the bullying tactics of the water company.

And to think that last night on Nhyria FM 104.5 there was a reporter on the radio who was talking about K.M.A. strong arm tactics pushing people out of their stores and locking them for not paying their rates. The reporter had! And then the K.M.A. people said he could open his store, but the reporter said he would publicize the K.M.A. action.

Yes, citizens have a moral responsibility to shout from the rooftops so injustices don’t persist and authority doesn’t act with impunity…

Here’s the letter:

FOUR VILLAGES INN

412 OLD BEKWAI ROAD

KUMASI

Tel: 051-22682

E-mail: scottash@hotmail.com

October 5, 2009

The Commercial Manager

Ghana Water Company Limited

West District Office

Kumasi

Dear Sir/Madam,

RE: CUSTOMER ACCOUNT NUMBER 612170189-COMPLAINT  REGARDING DEBT COLLECTION PROCEDURE AT COMMERCIAL PREMISES

On Tuesday, September 29, six Ghana Water Company employees entered the compound of Four Villages Inn. The watchman was at the back of the inn with me where we encountered the men.

One of the men informed me that Four Villages Inn owed GH C 200.00. I informed him that the water bill had been paid.  I then produced. the August, 2009 bill which was for GH C 46.64 and the receipt for GH C 50.00 dated September 19th. He looked at the bill, looked at the receipt, handed both back to me and called his “team” and left, showing no sign of remorse whatsoever.

I humbly request that your good office reviews procedures for debt collection.

  1. Ascertain beyond a doubt that the customer is indeed in arrears. On my August, 2009  bill, there is not even an  indication to PAY AT ONCE. Thus there were no arrears which might have warranted disconnection.
  2. For a commercial establishment such as a guest house etc. where public image is very important for building customer confidence and loyalty, the Ghana Water Company must be sensitive not to undermine that business’ credibility and reputation.

Six men, two with shovels, entering a hotel compound is highly insensitive. I can only thank God that the guests at Four Villages Inn were out sightseeing. How embarrassing it would have been for Four Villages Inn that advertises itself as a “luxury bed and breakfast” and is reviewed in travel guides as “the nicest place to stay in Kumasi”.

I can only speculate what would have happened had management not been on the premises. The water would have been unjustifiably disconnected and the guests would have left upon their return causing immediate loss of revenue for the business and possible future loss of clientele.

I pray you will treat this with the utmost seriousness and make the necessary amendments to your debt collection procedures for guesthouses/hotels.

Yours faithfully,

Christopher Scott

Manager

c.c. Mr. T.F. Agyekum, Chairman, Ghana Hotels Association, Ashanti

c.c. Mr. Ben Anane Nsiah, Regional Manager, Ghana Tourist Board, Ashanti

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