FOUR VILLAGES INN: THE EIGHTH WONDER OF THE WORLD-A STORY OF A N0-SHOW

Posted on October 31, 2011

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I started a good news blog for FOUR VILLAGES INN and Four Villages Inn has a good news Facebook page. So visit those two sites for celebration.

But here @ madinghana…..it’s another story…purely cathartic…perhaps unprofessional, but I gotta vent because these situations happen all too often….

Recently a parting visitor wrote in our guest book “THE EIGHTH WONDER OF THE WORLD”. This has prompted me to write a post about another side to doing business in Ghana, specifically the hotel business. It concerns no shows and one particular no-show in particular.

On June 17, a man who will remain anonymous made a booking for a double room for September 30th, for two nights. Here is the correspondence. I hope it reads quickly…..at the end some observations.

CORRESPONDENCE:
First the booking…

1. June17, 2011 booking made using our on-line booking form from our web site where rates are quoted.

The following data was submitted in the form named fourvillages by a visitor

FirstName: X

LastName X

StreetAddress X

City X

StateRegion X

PostalCode X

Country X

Telephone X

Email X

ArrivalDate

30-09-2011

NumberOfNights

2

NumberOfRooms

One Room

NumberOfPeopleInRoom

Two

MealOnArrival

No

HowManyMeals

None

2.Reply to booking June 17, 2011:

Warm greetings from Kumasi, Ghana

One double room is reserved in your name for two nights arriving September 30 leaving October 2 at a rate of US$90.00 or Ghana cedi equivalent includes full breakfast, excludes 15% V.A.T.

Please confirm acceptance of conditions by email and should there be any change, please let us know as soon as possible.

Best wishes,

Chris, Host
233-(0)3220-22682 233-(0)20-7667559 scottash@hotmail.com
http://www.fourvillages.com/

https://madinghana.wordpress.com/
CELEBRATING TEN YEARS OF EXCELLENCE IN GHANA
“EASILY THE NICEST PLACE TO STAY IN KUMASI.” ROUGH GUIDE TO WEST AFRICA, JUNE, 2008
KUMASI #1 GUESTHOUSE/B&B ON THE TRIP ADVISOR SITE
“HIGHLY RECOMMENDED” 2010 EDITION OF BRADT GUIDE TO GHANA
3 x GUEST HOUSE OF THE YEAR WINNER, FREE WIRELESS INTERNET, MULTI TV

3. next correspondence from X dated 20 June, 2011

I want to confirm our stay. Can you give us some sort of reference or verification of our stay? Can we pay in advance? thank you

4. reply by Four Villages Inn on June 17th, 2011

Dear X

All confirmed…no VISA to secure a room here in Kumasi so no advanced payment…not to worry, we respect people’s reservations despite the fact that they don”t..Lost revenues on 6 rooms through last minute cancellations and no-shows last week!..but such is doing business in the developing world…please don’t worry about us we are honorable and reputable.

See you on September 30. Safe travels to Ghana and Kumasi.

Best wishes,

Chris, Host

4. reply from X on June 20, 2011:

Ok sounds good and thank you for the timely response

SEPTEMBER 30 AND OCTOBER 1: NO-SHOW

5. Correspondence dated October 9 from Four Villages Inn to x after seeing pictures on a local tour operator’s Face Book page titled “X’s WITH PARTNER TOUR”

Greetings from Ghana,

I see on the internet that you did vacation in Ghana recently.

Four Villages Inn was expecting you on September 30 leaving on October 2. As I stated in my email, we are honourable and reputable and we hold rooms for those who make bookings. Your no-show did cost us revenue losing another client. To be frank, the irony is killing.

May I respectfully enquire why you didn’t honour your confirmed booking, but perhaps more importantly why you didn’t inform us.

I hope you had a wonderful time in Ghana.

Best wishes,

Charity and Chris Scott, Hosts

6. Reply from X to Four Villages Inn dated October 9, 2011

sorry about this. We hooked up with a local tour operator as I’m sure you know him. He told me that u guys did. I also thought he called you guys. The price was high at the moment for us. Sorry for not informing you.

Sent from my Windows Phone

Email sent to tour company owner with a copy to no-show man dated October 11, 2011:

Good Day, local tour operator:

My wife Charity is just off the phone with you. I wanted to share the correspondence with you. The original booking was made on June 17! And yet, we held the room for X and partner. We lost revenue because we respected the booking made three and a half months previously.

Moreover, I was indeed surprised that you told my wife that you didn’t know of the booking. Mr x wrote that you knew us and thought you would phone Four Villages to cancel the booking. Of course it was not your responsibility to inform us. He made the booking. And I see on the internet he is in ICT business-maybe he could have e-mailed us…Whatever, he knew Four Villages Inn was a small four room enterprise and not an hotel and we had assured him in writing that we respected people’s booking here at Four Villages….

The irony is so evident. In all the years we have been operating nobody has ever asked for a reference/verification number and yet it is he who doesn’t make the effort to phone and cancel the booking.

Whatever happened, it was, as we say here in Ghana, not correct. And all X writes is he’s sorry, throws the blame on you, and says his money situation had changed. Well of course it would change when he hires you, an award-winning travel and tour company. So why not get in touch with us? I wonder if he victimized any other establishment.

Judging by the pictures local tour operator it looks like they had a wonderful time. Only why did our little mom and pop business have to be hurt?

I don’t expect a reply from you…you have your hotels, your contacts, your business.

Best wishes,

Chris

and last from no-show man on October 12, 2011

Hi,

I hope all is well today and business is as it should be. I just wanted to clarify and hope we can come to some understanding. Local tour operator has nothing to do with our decision in not attending our reservation with you guys. He assumed that we had just called for the pricing of the room. We were not clear to him that we did make a reservation. Being that communication was slim we did not think to call until it was too late to cancel our reservation. Our minds were caught up in our journey we did not think to call. Local tour operator had found us something within our price range throughout our whole trip. I also want to make it clear that local tour operator’s assistance was spontaneous and wasn’t planned out from the beginning. We met local tour operator a few days after we were in Accra not Kumasi. Also, I do not want you to have any tension against local tour operator or me and my wife for that matter. It’s not necessary and we all need to stick together. Again I apologize for not keeping my word and at least calling to cancel my reservation. Please forgive me. I’ve heard great things about your business and will recommend folks that will fit in that budget.

thank you,
X

so there…..that’s the story told through the correspondence….

OBSERVATION: 1. “So why don’t you get a VISA machine”, I can hear you ask.
We had one. The Standard Chartered Bank came one day and took it away. It was the electronic one..punch in the totals and out comes the receipt. It worked great for years.
Then one day bank officials came and took the terminal away. No explanation. This happened four years ago!
Last week I went to Standard Chartered Bank to see if the service had been reinstated. It hasn’t and still no explanation why!

2. And if you are a local tour operator, you can post the pictures of your clients on your facebook page WITHOUT NAMING THEM. We’d never of known them…..

Phew I feel better…thanks for bearing with me to the bitter end….perhaps we are the EIGHTH WONDER OF THE WORLD…hee, hee.

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