Posted on March 8, 2013


It’s early on the morning of International Women’s Day, March 8, 2013. 6:30 am breakfast because guests, two parties, are both taking early morning planes to Accra. What else they have in common is that they both once used Kumasi’s big “International Standards – Local flavours” hotel, but have now switched over to the real local inn-FOUR VILLAGES INN.

This post is subtitled: Jamin’, Jamin’ in the name of the inn; we’re jamin’, jamin’ in the name of the inn-thank you Bob….
Recently other guests arrived from another first class hotel here in Kumasi straight after spending one night and having one breakfast…. here’s how their story went…

At breakfast, there was no jam on the table, so they requested some to put on their toast. They were told there wasn’t any, but that somebody would go and get some…. Some time passed and an employee passed through the dining room right by their table with two jars of jam going towards the kitchen. They waited, but the jam never appeared on the table and they left.

Which brings me to theory no. 7-that the powers that be, based on stories like the above, might not have any faith in us, that is the industry, to meet the international standards. Well, that’s true if the powers that be don’t do more than just monitor and license hotels. They do that very well, but they have to train as well and that costs money. How many times over the years has the Ghana Tourist Authority organized a training session here in Ashanti only for it to be cancelled or postponed indefinitely!

Yesterday, at our regular meeting of the Ghana Hotels Association here in Ashanti, representatives from the University of Cape Coast’s Faculty of Social Sciences Department of Hospitality and Tourism Management presented information on a Proposed Certificate Programme in Hospitality Managaement (Sandwich) program for hotel employees starting in June, 2014. Admirable, but what hotel is going to release and pay for staff to attend? In-service training is what is required.

At our February meeting of our hotels’ association, a private sector initiative here in Kumasi made a presentation on their hotel management programs. On March 21st, fellow hotelier Charlie Brown and I, representing the association, are attending a two day workshop for owners. We will in turn present salient ideas and procedures at the regular April meeting.

Hmmm….back to teaching…not training teachers like the ole days here in Ghana, but training hoteliers.

incidentally, the number one lesson for owners is STAY WITH YOUR BUSINESS! and two PARTICIPATE IN YOUR ASSOCIATIONS

This could form theory no. 8 on why there is no political will to develop tourism, but I’ll pass on it now….